~ Payment Options ~
Direct Deposit, PayPal (bank or credit card), check / money order. NOTE: orders are NOT shipped until payment is received and cleared.
~ Shipping ~
~ Office Hours ~
Monday to Friday, 10am to 6pm. CLOSED weekends, public holidays and some Victorian school holidays.
~ Privacy ~
JOLI hold your personal information in the strictest of confidentiality as per Privacy Laws and do not give your information over to other businesses, organisations or other parties.
Any information collected is purely to provide you with excellent customer service, process orders quickly, send out our newsletters (if subscribed) and tailor products to your needs.
~ Condition of Use Website Information ~
Information and pictures contained with in these pages are the property of JOLI Natural Skin Care. You may browse freely whilst being respectful of the content, the products and other customers. Using our images for your own use without permission is forbidden under copywrite laws. Comments on blogs must be respectful and courteous.
~ Storage and Usage Directions ~
JOLI Natural Skin Care products contain a blend of natural preservatives and antioxidants. Still, it is very important to store and use products as stated below so as not to impede the integrity of your natural skin care products. Any damage to your skin care products resulting from failure to take proper care will not be refunded or reimbursed.
DO wash your hands before using products or use a clean tool to scoop out contents.
DO store products in a cool, dry place such as cabinet, drawer or handbag, out of direct sunlight.
DON’T expose to heat or humidity (i.e. leave in a vehicle, beside heater, fire or in the sun for any length of time).
DON’T store products in direct sunlight or halogen lights etc.
DO use products as recommended on label. If for daily use, use daily; if for every three days, use every three days; if for twice daily, use twice daily.
USE within the required time. If you use your product as directed you should not have any left over after 12months. If you don’t use a product you’ve purchased often enough consider giving it to a friend. Any product (stored outside of the fridge) left over after 12months should be discarded.
DO use products frequently. This aids with prevention of any potential oxidisation.
YOU CAN store products in refrigerator until in use AND especially after opening if left un-used for a period of time.
DON’T open a lid of a product to sniff or look at contents then leave product unattended in a cupboard for months. Doing so may begin an oxidising process (drying out of product) which may considerably reduce the shelf life of your product.
DO store Body Butters and Whipped Cream in the refrigerator. Any products STORED in the refrigerator can last up to 2+ years.
YOU CAN place products such as lip balms in the refrigerator every so often to cool and re-firm.
USE within 3-12months of purchasing – depending on the product.
~ Returns Policy ~
As per Australian Consumer Law: We are not required to provide a refund or replacement if you change your mind. You purchase a product of your own free will based on the product description, and if you are dissatisfied with your choice you are free to purchase other products which may be more to your liking.
A refund (partial or full) or exchange may be offered if an item:
If a product is deemed to be faulty upon arrival this matter will be addressed and remedied accordingly, if necessary or applicable. Any concerns must be raised immediately upon receipt of goods.
~ Wholesale Enquiries ~
Are you interested in stocking genuine natural skincare that is safe for people of all ages? JOLI would love to hear from you.
JOLI are renown for their:
If you would like to find out more send your enquiries to admin @ jolinatural . com . au