~ Frequently Asked Questions ~
1) Can I have my Facial Wash scented with vanilla? Yes, JOLI can custom scent Facial Wash for you.
2) Can I have grapefruit scented Rich Cream Moisturiser? Yes, JOLI can custom scent Rich Cream Moisturiser to suit your needs.
3) Do you have anything to help with eczema? Yes, Soothing Salve is highly beneficial in helping soothe redness, itching and dry skin related to eczema.
4) Do you have anything to help with pimples/breakouts? Yes, Facial Wash comes custom made with essential oils to combat breakouts and blemishes. Used daily, along with toner and moisturiser, breakouts and blemishes can be reduced considerably.
4) Do you have products gentle enough to use on babies/young children. Yes, most of JOLI’s products are suitable for the most tender and sensitive skin types and we can customise a product to suit individual needs.
5) I’m allergic to lavender, can you leave this out of a product? Yes, JOLI can customise products to suit individual needs.
6) My daughter has anxiety, can you make a product to help? Yes, JOLI can add a special blend of essential oils to any product your daughter uses to aid with anxiety relief.
7) Can I have no flavour in my lip balm? Yes, JOLI can tailor our lip products to your needs.
Have a question? Get in touch.
~ Loyalty Rewards ~
JOLI offer ongoing discounts and rewards when you become part of the JOLI club. These include: a 5% discount on all orders when you Subscribe (for as long as you are subscribed); Refer a Friend discount; and VIP discounts of 10% on all orders. To become a VIP you need to be a loyal customer and regular user of JOLI products. Just a few of the many ways we Thank You for your support.
~ Coupons & Deals ~
Cannot be used in conjunction with one another. Only one coupon can be used at anyone time and this may cancel out other deals, discounts, specials etc.
~ Payment Options ~
Direct Deposit, PayPal (bank or credit card), check / money order. NOTE: orders are NOT shipped until payment is received and cleared.
~ Shipping ~
~ Office Hours ~
Monday to Friday, 10am to 6pm. CLOSED weekends, public holidays and some Victorian school holidays.
~ Privacy ~
JOLI hold your personal information in the strictest of confidentiality as per Privacy Laws and do not give your information to other businesses, organisations or other parties – EVER. Any information collected is purely to provide you with excellent customer service, process orders quickly, send out our newsletters (if subscribed) and tailor products to your needs.
~ Condition of Use Website Information ~
Information and pictures contained with in these pages are the property of JOLI Natural Skin Care. You may browse freely whilst being respectful of the content, the products and other customers. Using our images for your own use without permission is forbidden under copywrite laws. Comments on blogs must be respectful and courteous.
~ Storage and Usage Directions ~
Even though products contain a blend of natural preservatives and antioxidants, it is still important to store and use products as directed. Each product is made fresh upon order for you, as it was done in ye ol’ apothecary days, and each product is made to be used regularly. Adore and cherish your products.
Any damage to your skin care products resulting from failure to take proper care will not be refunded or reimbursed.
~ Returns Policy ~
As per Australian Consumer Law: We are not required to provide a refund or replacement if you change your mind. You purchase a product of your own free will based on the product description, and if you are dissatisfied with your choice you are free to purchase other products which may be more to your liking.
A refund (partial or full) or exchange may be offered if an item:
If a product is deemed to be faulty upon arrival this matter will be addressed and remedied accordingly, if necessary or applicable. Any concerns must be raised immediately upon receipt of goods.
~ Wholesale Enquiries ~
Are you interested in stocking genuine natural skincare that is safe for people of all ages? JOLI would love to hear from you.
JOLI are renown for their: